Our Presence in Singapore, Australia, Hong Kong, UAE, India. NewGen IT recently hosted First Customer Success Event on 17th January 2020

Technical Support

Technical Support

Maintaining a functioning computer environment is vital for business productivity. If your users can’t work because of a problem with their applications or equipment, your company stands to lose time and money while waiting for a resolution. NewGen IT Solution offers 24 x 7 support with a large technical staff. More people with more availability means your team can get back to work quickly.

With NewGen IT Solution technical support, your I.T. staff size and knowledge base increases significantly,
providing better technology coverage for your internal customers, while allowing your own team to focus on the business. We help in the following areas:

  • Onsite and remote support
  • Live agents with a human touch
  • 24 x 7 365 remote support and emergency dispatch
  • Reactive support – quick response to issues and alarms
  • Proactive support – maintenance, patching, malware
  • Cost effective and efficient – shared resources so you only pay for what you need
  • Single point of contact for issue resolution, vendor management and troubleshooting
  • One on one assistance improves productivity and customer satisfaction

Tecnical Support Includes:

  • New system installation
  • Install, move, add, change (IMAC)
  • Technology equipment refresh
  • Image management
  • Operation system release
  • Patch management
  • Migration services
  • Software upgrades
  • Asset management
  • Printer support

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