Our Presence in Singapore, Australia, Hong Kong, UAE, India. NewGen IT recently hosted First Customer Success Event on 17th January 2020

Service Delivery

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Service Delivery

The right people, the right tools, the right time.
With NewGen IT Solution, choosing the right IT support service provider is easy. With a focus on service excellence, we are committed to making the management of all, or parts of your IT infrastructure simple, reliable and secure.
NewGen IT service team is available at any time to handle issues. Whether you need ongoing management of existing infrastructure or support in selecting, designing and building new features in your technical environment, you can count on NewGen IT Solution for approaches that are innovative, agile, and technically current.

Our technical support services include:

  • Desktop support and end-user support
  • Onsite and remote support
  • Remote desktop manager services: 24 x 7 x 365 remote monitoring, support, and emergency dispatch
  • Reactive support – quick response to issues and alarms
  • Proactive support – maintenance, patching, malware
  • Cost effective and efficient – shared resources so you only pay for what you need
  • Single point of contact for issue resolution, vendor management and troubleshooting
  • One-on-one assistance – improves productivity and customer satisfaction

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24X7 Remote Support

NewGen IT Solution provides your business with a remotely based team of technical professionals and access to voice, email, and live chat on a 24×7 basis. We offer fast, reliable, and immediate results. Your employees will connect with our highly qualified engineers and our support model integrates with your IT internal IT support services to decrease your company’s downtime.
Expect NewGen IT Solution to take the initiative to ensure a sustainable environment for 24×7 remote support operations.

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End-User Support

It’s not just technology that needs help, people do too. When your people are not productive, neither is your business. Even the simplest problems – logging on, printing, accessing email – are quickly resolved by our team of experts who are readily available 24 x 7.

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Onsite Technical Support

Sometimes problems cannot be worked out over the phone or internet. With our field service engineers, you have a reliable partner that understands your network and your business.

NewGen IT Solution provides onsite support engineers who:

Ensure your systems and network are performing properly

  • Upgrade or replace your systems
  • Help your users in day-to-day operations
  • Develop and support custom application and infrastructure solutions
  • Consult with you about your future needs

NewGen IT Solution provides onsite support engineers at:

Campus-Full Time onsite teams at 24×7 shift or working hours only

  • Deskside services
  • Network services
  • Voice / Telephony services
  • Office- Permanent onsite or days per week
  • Deskside services
  • Voice / Telephony services
  • Network Services

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Staff Augmentation

Whether the scope is completing a large-scale project or supporting day-to-day operations, NewGen IT Solution personnel augments your IT staff. Giving you the flexibility to meet your changing needs, this service can be structured in a remote, onsite, or hybrid arrangement.

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Desktop Support

PCs, mobile devices, and peripherals are the tools of modern business. Even the most reliable tools require maintenance. NewGen IT Solution desktop support services ensure your end-user equipment is operating properly. Our services include:

  • Patch Management
  • Application Install/Updates
  • Break/Fix
  • Network Connectivity
  • Printing
  • Device Upgrades

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Industry Best Practices

From the initial contact to final resolution, our trained engineers follow industry best-practices. The Information Technology Infrastructure Library (ITIL) is the most widely recognized framework for ensuring high quality and repeatable processes. NewGen It Solution leverages ITIL to minimize impact, maximize communication, and quickly restore service operation. We utilize only the ITIL components most beneficial to your environment. ITIL includes:
Service Strategy Design
Service Operation

  • Incident Management
  • Problem Management
  • Change Management
  • Continuous Service Improvement

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