REQUIREMENTS

Dispatch services support across few countries within Asia:

7x24 support window

4 hours response time

Engineer needs to be bilingual, capable to converse in English & local language

NewGen IT OFFERINGS TO PARTNER & CUSTOMER

Committed 7x24x4 SLA to all cities

Designated engineers with bilingual capabilities

Pre-paid contract with draw down arrangement upon each call

PARTNER & CUSTOMER’S TAKE BACK

Guaranteed of bilingual engineer

Guaranteed of service availability when needed

Do not need to raise PO for every service request needed, thus saving of time