REQUIREMENTS

• Smart hand & dispatch support for 8 cities across North America & Europe:
• - Massillon in Ohio, USA
• - Fort Myers in Florida, USA
• - Fremont in California, USA
• - Mason in Ohio, USA
• - San Diego in California, USA
• - Muscatine in Iowa, USA
• - Ontario in Canada
• - Pudliszki in Poland
• 24/7 coverage
• More than 200 servers within 10 countries, across 4 continents
• 3 types of SLA requirements

NewGen IT OFFERINGS TO PARTNER & CUSTOMER

Single point of end-to-end coordination with their managed partner from India

Consolidated billing and payment via their managed partner from their USA office

PARTNER & CUSTOMER’S TAKE BACK

Ease of administration

Cost saving in travelling

Quality time with end client