REQUIREMENTS

Data Center server maintenance:

24/7 coverage

More than 200 servers within 10 countries, across 4 continents

3 types of SLA requirements

NewGen IT OFFERINGS TO PARTNER & CUSTOMER

Consolidated single proposal, committed to 24/7 coverage & SLA delivery

Single call logging facility

Tailored monthly report criteria

Consolidated billing and payment via their South Africa office

PARTNER & CUSTOMER’S TAKE BACK

Ease of administration

Quality time with end client