One of the largest multinational companies based in Johannesburg, South Africa
REQUIREMENTS
Data Center server maintenance:24/7 coverage
More than 200 servers within 10 countries, across 4 continents
3 types of SLA requirements
NewGen IT Technologies Pvt Ltd OFFERINGS TO PARTNER & CUSTOMER
Consolidated single proposal
committed to 24/7 coverage & SLA delivery
Single call logging facility
Single call Tailored monthly report criteria
Single call Consolidated billing and payment via their South Africa office
PARTNER & CUSTOMER’S TAKE BACK
Ease of administration
Quality time with end client