Our Presence in Singapore, Australia, Hong Kong, UAE, India. NewGen IT recently hosted First Customer Success Event on 17th January 2020

IT Managed Services

NewGen IT Solution MANAGED SERVICES

  • Technology is very important to “How customer do & what customer do, but is it why customer do what we do?
  • NewGen IT Solution has the right people, at the right place, at the right time.
  • Our Managed Services provide access to a larger base of technical and business skill, remotely or onsite, with a much higher level of availability, all of the time.
  • NewGen IT Solution helps use customer resources efficiently.
  • Our Managed Services allow customer to convert upfront / capex investment into operating investment, use and pay, this enable customers to focus on their core business.
  • NewGen IT Solution has the tools and processes already in place.
  • Our Managed Services allow customer to leverage our existing set of repeatable and sustainable technology best practices so customer don’t have to reinvent the wheel. We support of your technology environment.
  • NewGen IT Solution can help maintain customer’s computing environments by providing vital support for your networks, servers, databases, applications, and workstations. From adding additional resources on an as needed basis, to full IT Outsourcing, NewGen IT Solution is ready to support.

Services Offered

IT Management
  • Asset
  • EUC
  • Network
  • Security
  • Server, Storage
  • PC/Printer
  • Application
  • Vendor
Incident Management
  • Remote Monitoring
  • Event Detection
  • Performance Troubleshooting
  • Problem Resolution
IT Best Practices
  • Data Collection
  • Reporting
  • Standardized Operating Procedures
  • Patch Management
  • Configuration Management
Project Based Services
  • Technology Design and Consulting
  • Capacity Planning
  • Enterprise Software or Equipment Upgrades
  • Equipment Staging and Installation
  • Business Continuity Consulting
  • Disaster Recovery Consulting
  • Temporary Staffing Services
Service Desk Services
  • Product Support Help Desk
  • Level 1, 2, & 3 Remote Support
  • Level 1,2, & 3 Onsite Support
  • Incident Tracking
  • Fault Isolation

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