The right people, the right tools, the right time.
With NewGen IT Solution, choosing the right IT support service provider is easy. With a focus on service excellence, we are committed to making the management of all, or parts of your IT infrastructure simple, reliable and secure.
NewGen IT service team is available at any time to handle issues. Whether you need ongoing management of existing infrastructure or support in selecting, designing and building new features in your technical environment, you can count on NewGen IT Solution for approaches that are innovative, agile, and technically current.
NewGen IT Solution provides your business with a remotely based team of technical professionals and access to voice, email, and live chat on a 24×7 basis. We offer fast, reliable, and immediate results. Your employees will connect with our highly qualified engineers and our support model integrates with your IT internal IT support services to decrease your company’s downtime.
Expect NewGen IT Solution to take the initiative to ensure a sustainable environment for 24×7 remote support operations.
It’s not just technology that needs help, people do too. When your people are not productive, neither is your business. Even the simplest problems – logging on, printing, accessing email – are quickly resolved by our team of experts who are readily available 24 x 7.
Sometimes problems cannot be worked out over the phone or internet. With our field service engineers, you have a reliable partner that understands your network and your business.
NewGen IT Solution provides onsite support engineers who:
1) Ensure your systems and network are performing properly.
2) NewGen IT Solution provides onsite support engineers at:
Campus-Full Time onsite teams at 24×7 shift or working hours only
Whether the scope is completing a large-scale project or supporting day-to-day operations, NewGen IT Solution personnel augments your IT staff. Giving you the flexibility to meet your changing needs, this service can be structured in a remote, onsite, or hybrid arrangement.
PCs, mobile devices, and peripherals are the tools of modern business. Even the most reliable tools require maintenance. NewGen IT Solution desktop support services ensure your end-user equipment is operating properly. Our services include:
From the initial contact to final resolution, our trained engineers follow industry best-practices. The Information Technology Infrastructure Library (ITIL) is the most widely recognized framework for ensuring high quality and repeatable processes. NewGen It Solution leverages ITIL to minimize impact, maximize communication, and quickly restore service operation. We utilize only the ITIL components most beneficial to your environment. ITIL includes:
Service Strategy Design